What I do
I lead global IT teams through large-scale business transformations to help companies build and scale better experiences, tangible value, and sustainable solutions.I create teams that do this with agility, resilience, empathy, and results.
What you can expect
GLOBAL TECHNOLOGY EXECUTIVE
THOUGHT LEADER
CHANGE AGENT
BUSINESS DEVELOPMENT
RELATIONSHIP MANAGEMENT
STRATEGY/ VISION
DIGITAL TRANSFORMATION
BUSINESS TRANSFORMATION
CUSTOMER EXPERIENCE
MARKETING/ COMMERCIAL
EMPATHETIC PEOPLE LEADER
HARD WORKER
ALL-IN TEAM MEMBER
SENSE OF HUMOR
Professional associations
Forbes Technology Council
CX/ EX Member Leader | May 2022 - May 2024
Link to see features in ForbesUniversity of South Florida
Advisory Council for Digital Mktg | Feb 2022 - Feb 2023George Washington University
Advisory Council for Digital Mktg | Nov 2021 - Feb 2022
Education
Roberts Wesleyan University
B.S. Organizational Management | 3.95/4.0 GPA. (2005)
**Distinguished Achievement Award**University of South Carolina
Darla Moore School of Business | Executive Education (2023)
Work experience
SONOCO PRODUCTS | CHARLOTTE, NC
2020 – presentGLOBAL HEAD OF DIGITAL
Responsible for standing up new digital transformation organization needed to deliver significant business transformation and growth for $7B global business across 27 independent business units. P&L responsibility. Developed operating model, established team from ground up (1 to 150+) with growth culture, built strategy, and provided exceptional delivery and execution with proven results.
CREATED 3 YR DIGITAL IT STRATEGY | SUPPORTING SIGNIFICANT TRANSFORMATION BUSINESS IMPACT BY YEAR 3
[ CX | EX | MARKETING | SALES | CPQ | INDUSTRY 4.O | GBS | AP/AR | AUTOMATION | MANUFACTURING | HR ]
Additional roles:
Global IT Commercial & Customer Experience Leader, promoted to Global IT Digital Leader
---SEALED AIR | CHARLOTTE, NC
2016 - 2020GLOBAL EXECUTIVE DIRECTOR, IT BUSINESS PARTNER, COMMERCIAL
A key business partner to a $3B division, serving as Divisional IT Leader and a member of divisional business leadership team with direct responsibility to drive business outcomes through technology. Provide thought leadership, management and oversight of all technology solutions, accountable for all related investments, including digital transformation & innovation initiatives for division.
CREATED 3-5 YR STRATEGY | $10M+ REALIZED VALUE YEAR 1 AND CREDIBLE PLAN FOR $77M+ BY YEAR 3
CREATED & LEAD 1st HACKATON | 6 NEW MVPs IN 2 DAYS (1 OF 6 SOLVED 20 YR OLD PROBLEM IN 2 DAYS)
---ELECTROLUX | CHARLOTTE, NC
2014 - 2016IT BUSINESS RELATIONSHIP MANAGER
Business Relationship Manager (BRM), serving with Sales and Marketing leadership teams to ensure strategic alignment between business & IT. Identify new opportunities, define business requirements, create business case, secure support & funding, and finally, aid in successful execution and value realization of technology portfolio, as planned.
ESTABLISHED NEW BRM DEPARTMENT FROM THE GROUND UP | BUILT TRUST & CREDIBILITY | CREATED NEW SERVICE PRODUCT IN SAP CRM: 150+% REVENUE GROWTH + IMPROVED OPERATIONAL EFFICIENCY| MOVE CUSTOMER CARE CENTER WITH 400+ CSRs FROM COST CENTER TO PROFIT CENTER IN 3 YRS
---SCOTT SAFETY |TYCO | CHARLOTTE, NC
JAN 2010 – JULY 2014CUSTOMER EXPERIENCE LEADER & SOLUTION ARCHITECT
Manage global IT project portfolio for all customer-facing efforts. Led internal and external teams through all phases of multiple & simultaneous large-scale, complex projects. Full ownership over projects, enhancements, deployment process and maintenance. Managed vendor relationships and internal project teams. Responsible for building team.
CREATED WARRANTY/FIELD SERVICE SOLUTION | 42% REDUCTION IN WARRANTY COSTS BY YEAR 2
MANAGED NEW GLOBAL WEBSITE & DISTRIBUTOR PORTAL | 12 REGIONAL SITES & 8 LANGUAGES
---UNITED GLOBAL TECHNOLOGIES | CHARLOTTE, NC
JAN - MAY 2010SENIOR CONSULTANT
Led large cross-functional teams through complex requirement gathering, fit gap analysis, vendor evaluation & selection, contract negotiation and planning phases for field service solution. Subsequently, hired by Scott Safety to implement.
---DASSAULT SYSTÈMES| CHARLOTTE, NC
JULY 2007 – AUGUST 2009PEOPLESOFT ADVISOR, ESA & EXPENSE MODULES
Led define, deployment, and support activities in the Americas for the Services and Expense streams, including PeopleSoft modules: Proposal Management, Project Costing, Program Management, Resource Management, and Travel & Expense.
LED LATIN AMERICA IMPLEMENTATION THROUGH FULL CYCLE DEPLOYMENT INCLUDING BRAZIL, MEXICO & ARGENTINA | REDUCED EXPENSE PYMT PROCESSING BY 50% WITH NO SYSTEM MODIFICATIONS | REDUCED EXPENSE TO GL RECONCILIATION FROM 35 HOURS TO 15 MINUTES USING AUTOMATION
---Additional experience provided upon request and available on LinkedIn
What people are saying
See more recommendations on LinkedIn: https://www.linkedin.com/in/samanthalwilliams/